FAQ

I’ve just placed an order. Where is my confirmation email?

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact info@lachambredor.com

I have reached out to the customer service and am yet to hear back. What should I do?

Our customer service is available OESZ 9am till 5pm business days. Please be mindful we work internationally and may be on a differing time zone. Please allow 24 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.

Can I cancel my order without being charged?

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk/Spam mail folder, as it may have been received there.

The tracking number for my number isn’t showing any tracking updates. Where is it?

Tracking updates at times don’t reflect the exact location of your parcel. Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.

Should I expect any taxes or customs duties when I receive my order?

Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery. We would kindly recommend checking
local customs and taxes before placing your order.